Shipping policy
Shipping Policy
Thank you for shopping with Cocktailier! We want your order to arrive safely and as quickly as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.
During peak periods, promotions, or holidays, processing times may be slightly longer.
Shipping Rates
We have a flat rate economy shipping of $7.99, which is typically United States Postal Service (USPS) or United Parcel Service (UPS). We offer expedited shipping at an additional cost.
We may offer free shipping promotions from time to time. Any free shipping offer will be clearly shown at checkout.
Delivery Times
We ship from our warehouse in Portland, OR. Estimated delivery times depend on the shipping method selected at checkout and the destination.
Typical delivery windows are:
Standard Shipping: 3–7 business days after processing
Expedited Shipping: 2–4 business days after processing, when available
Delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once fulfillment has begun.
Lost, Stolen, or Delayed Packages
Once an order has been handed off to the carrier, delivery is the responsibility of the carrier. We are not responsible for lost, stolen, delayed, or misdelivered packages.
If your package appears lost or delayed, please contact the shipping carrier directly using your tracking number. You may also contact us and we will do our best to help point you in the right direction.
Damaged Packages
If your order arrives damaged, please take pictures and contact us within 5 days of delivery with your order number and photos of the damaged item and packaging. We will review the issue and work with you on a replacement, refund, or other appropriate resolution.
International Shipping
We ship internationally on a case by case basis. Please contact us with the shipping address to obtain a quote. International shipping can be expensive and and customers are responsible for any applicable duties, taxes, customs fees, or import charges. Please check with your local customs authority to understand any additional costs before placing your order.
Returns Due to Failed Delivery
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to pick up the package, the customer may be responsible for reshipping costs.
Contact Us
For questions about shipping, please contact us here.